FAQ
Here are the answers to some of our frequently asked questions. Select a topic or browse through. If your question is not here, feel free to contact us and we’ll do our very best to get back to you within 24 hours.
» Custom Logos & Designs
» Shipping & Handling
» Other Questions
Custom Logos & Designs
Can you put my logo on guitar picks?
Yes, we can put your band, company or personal logo onto guitar picks, however we would need to have your special logo or image made into a metal die (like a rubber stamp) which is then used to imprint the image onto your picks. For more information on this, visit our Custom Logos page.
Does EGOpicks offer a logo design service?
We do not have a ‘professional’ logo design service, but we have designed logos for others in the past. If you have an idea, we would be more than happy to try to come up with something that might suit your needs. If your vision is beyond OUR capabilities, we will let you know, and refer you to our wonderful graphic/web designer, who would certainly be able to create something amazing for you.
Can I have my multi-color logo put on guitar picks?
90% of the time, the answer to this question is “no”. Due to the imprinting method that we use to customize guitar picks, we can only print one color at a time. Your logo can be printed in any one of our imprint colors, onto any of our pick colors, so there are still many color combinations that can be done to suit your personal color scheme. Every now and then, we do come across a customer logo that will work with 2 colors. However, this service does result in more work and therefore, an additional charge is necessary. You can email us for more information.
How long does it take to have a Custom Die made?
In order to offer this service at reasonable prices, we like to accumulate several Custom Die orders, and submit them to our ‘die-maker’ at the same time. We currently place a die order once every 2-4 weeks. Once the order is submitted to the die-maker, it takes approximately 7-10 business days for the dies are here and ready for use.
Shipping & Handling
How will my order be shipped?
All EGOpicks orders are carefully packaged in sturdy bubble envelopes, and shipped using Canada Post’s Light Packet service.
Will I get a tracking number when my order is shipped?
When shipping within Canada, we can provide insurance and a tracking number for a flat shipping and handling rate of $12.00. Unfortunately, for orders outside of Canada, we don’t offer the type of shipping service that provides a tracking number. We have found that the cheapest shipping method that provides a tracking number costs more than the majority of our customers are willing to pay.
How long will it take to receive my EGOpicks order?
We do our absolute best to get all orders done and shipped out within 5-7 days of a cleared payment. (Custom Logo picks take a bit longer) Once mailed, orders can take anywhere from 4-14 business days to reach any given destination worldwide.
What is the cost of shipping & handling?
Shipping and Handling charges are as follows:
| $65.00 or less | $3.50 CDN |
| $65.01 to $250.00 | $6.00 CDN |
| $250.01 to $400.00 | $9.50 CDN |
| $400.01 to $600.00 | $12.50 CDN |
| $600.01 or more | $15.00 CDN |
Shipping and Handling charges will automatically be applied during the PayPal checkout process.
Shipping and Handling charges for Blank picks are different from above chart. See Blank Picks page for more info.
Other Commonly Asked Questions:
How do I become an EGOmaniac?
We love to share with the world all of our talented EGOpicks users, and the many different and interesting ways that EGOpicks can be used. If you are interested in joining our other EGOmaniacs, just use our contact form to let us know. We will be happy to send you more information, and get the ball rolling on inducting you into the EGOmaniacs section of the website.